1. Service and provider
Biro is a business platform for financial and legal administration provided by SP10 DOO NOVI SAD, Stanka Paunovića 10, 21000 Novi Sad, Serbia; company number 21075027, tax ID 108825672; [email protected]. Available modules and professional services depend on the specific agreement. An agency is separately responsible for its professional engagement.
2. Contracting, accounts and authority
The service is intended for authorized business users. The agreement/offer sets activation, prices, usage charges, duration and termination. Account rules are accepted through the required checkbox on first access; visiting a public page alone is not acceptance. An organization's agreement and DPA are concluded by its authorized representative. Protect credentials and use two-factor authentication and report abuse. Grant only necessary access and revoke it promptly when a person's authority ends.
3. Documents and acceptable use
Ensure a lawful basis, accuracy and necessary authority for the data and integrations you provide. Unauthorized access to others' data, circumventing controls, malicious code, unlawful content and service disruption are prohibited. Data and documents remain yours or their lawful right holders'; SP10 receives only the rights needed to provide the contracted service.
4. Automation, AI and professional actions
Supported workflows may automatically prepare or execute an action when checks pass and the necessary authority exists. AI can misinterpret a source. Review significant outputs and limitations shown in the app. A suggestion is not a professional signature, official filing or proof of receipt. Representation, legal/tax advice and filing are provided only when separately contracted and authorized. Saved versions and audit records support traceability; business corrections follow a controlled process.
5. Availability, responsibility and termination
Maintenance and external services may affect availability. Support times, SLAs, fees and any liability limits are set by agreement within mandatory law; these terms do not exclude liability that cannot lawfully be excluded. Access may be proportionately restricted for serious abuse, security or a legal order, with notice where permitted. On termination, authorized export and return/deletion are arranged under the DPA and mandatory retention duties: 30 days for retrieval and deletion of active data without a basis for further retention by day 60 after contract termination. Account termination does not mean immediate erasure of business archives.
6. Changes and disputes
Material changes are notified before taking effect; processing requiring new consent cannot be introduced merely by changing this text. Serbian law governs, without removing mandatory rights under other applicable laws. You may first send complaints to [email protected]; judicial and regulatory remedies remain available. Unless otherwise agreed, the Serbian text prevails over translation differences, subject to mandatory law.
7. Connected business email
Connect only a mailbox you are authorized to use and select messages and attachments intended for the specific company. Review your selection before enabling imports. Google permission can cover the entire mailbox; Biro rules limit imports, not the scope of Google's permission. The connection does not authorize sending or deleting Gmail messages or, by itself, AI processing. You can pause imports or disconnect; documents already archived remain subject to the Privacy Policy's retention and deletion rules. Google data and derived data are subject to that policy's specific Limited Use restrictions and must not be used for advertising, resale, creditworthiness assessment or training general-purpose AI/ML models.
Privacy and support: [email protected]